Terms & Conditions

Last updated: 15th July 2026

Updates to These Terms

These Terms may be revised from time to time. When changes are made, this page will be updated and, where appropriate, I may notify you by email. By continuing to use my services after any updates, you are agreeing to the revised Terms.

About These Terms

These Terms & Conditions (“Terms”) apply to all services, programmes, courses, products, materials, website content, and any online or social media interaction (collectively, “Services and Content”) provided by I Believe…So Hypnotherapy (“I”, “me”, or “my”).

“You” refers to any individual who accesses, purchases, or engages with my Services and Content.

These Terms outline how you may use and engage with what I offer. Please read them carefully before booking or participating in any service. I may update these Terms at any time.

By accessing, purchasing, or using my Services and Content, you confirm that you agree to these Terms. If you do not agree, please refrain from using or engaging with my Services and Content.

Hypnosis Audio Session Downloads

When you purchase or are given access to a hypnosis audio session, you will receive a link to download the file. This link remains active for 7 days.

Permitted Use

By accessing or purchasing any hypnosis audio, you may:

Download the MP3 file to a personal device

Save a copy to your preferred personal storage (e.g., computer, phone, MP3 player)

Listen to the audio for your own personal use, following any guidance provided

These audio sessions are for personal use only and must not be shared, copied for others, or used commercially.

Safe Use

Please ensure you are in a safe, comfortable place where you can fully relax before listening. Do not use hypnosis audio while driving, operating machinery, or doing anything that requires your full attention. These downloads are intended to support relaxation and well-being. They are not medical devices and are not intended to diagnose, treat, or cure any medical condition.

Free suitability Calls

I offer a free suitability call for anyone new to my work. This call gives us a chance to talk through what you’re looking for, explore whether Cognitive Behavioural Hypnotherapy feels like the right fit, and ask any questions before deciding to begin therapy.

Discovery calls are:

offered once per new client

dependent on availability

completely obligation‑free

not a therapy session

You’re welcome to begin therapy without using this call if you prefer. If you choose not to use it, the time cannot be added to any future paid session.

Individual Therapeutic Services

I offer individual therapy sessions via telehealth. All appointments include therapeutic work; no session consists solely of hypnotherapy.

The initial consultation lasts 60–90 minutes.

Follow‑up sessions last up to 45-60 minutes

You will receive booking confirmations and reminder emails before each session.

Session length may occasionally run slightly under or over, depending on your needs and my professional judgement. If a session finishes early, no partial refund or additional time will be provided. If you have concerns about session length, please raise them with me in good faith.

Time Zones

All appointments are scheduled according to UK time (GMT/BST). If you are outside the UK, it is your responsibility to check the correct time zone when booking. Missed sessions due to time‑zone errors will be treated as cancellations (see cancellation policy).

Age Requirement

You must be 18 or over to access or use my therapeutic services. By booking a session, you confirm that you meet this requirement.

Consent to Use Hypnosis

By choosing to continue with therapy, you are giving your consent to use hypnosis as part of your treatment. You always remain in full control during hypnosis — it is simply a focused, relaxed state of attention. You may pause, stop, or decline hypnosis at any point, including during a session.

Legal Matters and Hypnosis

If you are involved in any ongoing or pending legal proceedings, the following applies:

Seek legal advice first:

If you have active legal matters, you should speak with your solicitor before discussing these issues in therapy.

Your confidentiality remains protected:

I will treat everything you share as confidential. However, your legal representative may advise you not to discuss certain topics in hypnotherapy. What you choose to disclose is entirely your decision, and doing so indicates your informed consent.

Hypnosis may be excluded for legal reasons:

If you have ongoing legal matters, you can still receive therapeutic support, but hypnosis may not be used for those specific issues unless you confirm otherwise. In these cases, we may work with alternative approaches such as CBT, coaching, or strategic psychotherapy. This is in line with legal guidance in some jurisdictions regarding the use of hypnosis with individuals involved in legal proceedings.

Personal Responsibility and Assumption of Risk

By choosing to use, purchase, or engage with any of my services or materials, you acknowledge that you are doing so based on your own judgment and at your own risk. My services are designed to offer guidance, support, and information to help you make informed decisions about your wellbeing, but no specific outcomes or results can be guaranteed.

You remain responsible for your choices, actions, and progress throughout your work with me. I uphold my duty of care and informed consent responsibilities, and I take all reasonable steps to protect your confidentiality and the integrity of my online services. However, because online communication can never be completely risk‑free, I cannot guarantee the absolute security of information transmitted through the internet, email, or social media.

Any information or personal details you choose to share online are submitted at your own discretion and risk. While I take every reasonable precaution, I cannot be held responsible for any loss, damage, or breach arising from the use or misuse of online platforms.

Managing Expectations

Throughout your work with me, I will assess your needs and provide therapy, guidance, or direction appropriate to your situation. When necessary, I may recommend additional or alternative support.

Many people experience meaningful benefits from therapy, such as resolving the concerns that brought them to treatment, improving coping skills, strengthening relationships, or gaining clarity around personal goals and values.

Your progress is closely linked to your engagement with the process. Ending therapy early, misusing materials, or frequently rescheduling sessions may interrupt your progress and affect outcomes.

Therapy and coaching are collaborative processes. The benefits you gain will depend on your willingness to participate, reflect, and apply what we work on together.

TERMINATION OF THERAPY

When you engage with our Individual Therapeutic Services, there will inevitably come a time when your participation concludes or is paused until needed again. You have the right to terminate your participation in any of our Individual Therapeutic Services, Practitioner Training, Programs, Courses, Products, or Materials at any time, either through verbal discussion with us or by email.

You understand and agree that if you violate any of the terms set out in these Terms & Conditions, including posing a risk to yourself, others, our therapists, or our business, we reserve the right, at our discretion, to refuse or terminate your access to our Individual Therapeutic Services, Programmes, Courses, Products, Materials, Website, other Internet Content, or Social Media Presence, whether in whole or in part—at any time, without prior notice. Notification of such termination may be given verbally or by email to the address you provided upon purchase or engagement with our services.

PAYMENT TERMS

By signing up, you confirm that you are financially willing and able to invest in this Program, Product, Service, or Practitioner Training by choice, and that doing so does not cause you any economic hardship.

All information obtained during your purchase or transaction for our Individual Therapeutic Services, Practitioner Training, Programs, Courses, or Products—including your name, address, payment method, credit card number, and billing information—may be collected by both us and our payment processing company. Please ensure you have reviewed the privacy policy of our payment processor(s), as outlined in our Privacy Policy.

You agree to purchase our Individual Therapeutic Services, Programme, Courses, or Products only for yourself or for another person for whom you have obtained express consent to provide their personal and payment details.

You accept full financial responsibility for all purchases made by you or anyone acting on your behalf. You agree to use our offerings for legitimate, non-commercial purposes only, and not for speculative, fraudulent, or illegal activities.

Given the clear and explicit refund policy set forth in these Terms & Conditions (which you agreed to before completing any purchase), we do not tolerate or accept payment disputes, threats of disputes, or chargebacks through your credit card company.

We reserve the right to pursue payment for any overdue amounts by engaging collection agencies and may report delinquent payments to credit reporting agencies, either directly or via such agencies.

If you make purchases through affiliates or other merchants linked on or through our offerings, please be aware that your transaction and payment information will be handled by that merchant and their payment processors. All terms, conditions, and warranties related to those purchases, including refunds or disputes, are strictly between you and that merchant. We accept no responsibility or liability for any issues arising from these transactions.

Payment processors and merchants may have privacy and data collection policies that differ from ours. We disclaim any responsibility or liability for their independent practices.

In some cases, your purchase may be subject to additional terms from payment processors, merchants, or us that specifically govern that transaction. For details, please consult the merchant’s website or contact them directly.

By making a purchase, you release us, our affiliates, payment processors, and merchants from any claims or damages arising from your transaction or use of our website or content.

You are responsible for any fees or charges applied by your bank or payment processor, including currency conversion fees or international transaction charges.

DISCOUNTS AND SLIDING SCALE FEES

From time to time, we may offer discounts or sliding scale fees on our Individual Therapeutic Services, Programme, Courses, or Products for those who produce evidence of financial hardship or difficulty in otherwise accessing our products or services. Any discount or sliding scale fee that is offered is strictly done so at our discretion, and should not be expected by you or by anyone engaging with our Individual Therapeutic Services, Programmes, Courses, or Products.

You understand that any discount or sliding scale fee offered or honoured in one payment transaction does not necessarily or automatically apply to future payments or transactions and that at any time, we may choose to revert to full-fee payments should your financial circumstances change, or we otherwise see fit at our discretion to do so.

It is your right to be informed of the payments that you are expected to make in the event of any such changes, and we agree to communicate this to you either verbally, via email, or both.

It is your right to terminate your engagement with any of our Individual Therapeutic Services, Practitioner Training Programs, Courses, or Products should you disagree with these payment terms, please see TERMINATION OF THERAPY AND TRAINING.

REFUND/CANCELLATION OF SERVICES OR PRODUCTS POLICY

Your satisfaction with our services, including but not limited to Individual Therapeutic Services, programmes, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence or Engagement, is important to us.

When you choose to purchase, access, use, or engage with any of our services, training, or products, you do so with the understanding that extensive time, effort, preparation, knowledge, and care go into creating and/or providing these offerings. You understand that when you make a purchase or engage with any of our services, training, or products, we do not offer refunds except in exceptional circumstances, which may be determined at our discretion on a case-by-case basis.

In respect to Individual Therapeutic Services paid in advance or via payment plans, you understand that sessions or training content delivery may run under or over the anticipated or agreed-upon time at the discretion and availability of your therapist, trainer, or group. Our No Refunds policy extends to any circumstance in which your session or training delivery runs shorter than booked or paid for. We do not have an obligation to refund any part of the session payment or training fee, nor owe “extra time” in future sessions or training access. You agree that any dispute over session duration should be raised in good faith with us. While we commit to addressing concerns, this time or content has been committed exclusively to you and cannot be recouped or utilized by others.

Regarding Individual Therapeutic Services paid in full in advance, you understand you are entering this commitment voluntarily and agree to not purchase if you do not in good faith intend to commit to or use all of the sessions or training modules. Refunds are not provided for prepaid sessions or training. Any exception will be made only in special or extraordinary circumstances at our discretion. Please also see COMMUNICATION GUIDELINES.

Prepaid sessions must be used within 4 months of purchase unless exceptional circumstances are agreed upon at our discretion. You are responsible for scheduling and completing all prepaid sessions. While we will endeavor to remind you of outstanding sessions or training components, the responsibility to use what you have paid for remains with you.

If you wish to request a full or partial refund for any services, or products, please email us detailing your reason. We will carefully consider your request, and our decision will be final.

One exception to the No Refunds policy is if we, including therapists, trainers, providers, or affiliates associated with us, are unable to fulfill our obligations for your treatment for any reason. In such cases, you are entitled to a pro-rata refund for any unused services. For example, if you purchased a 6-session treatment program and after three used sessions the provider cannot continue, you would receive a refund for the remaining three unused sessions.

By using and/or purchasing any of our Individual Therapeutic Services, Programmes, Courses, Products, and Materials, you understand and agree that all sales are final except as outlined in this policy.

Upon termination by either party, we reserve the right to immediately refuse or terminate your access to any aspect of our Individual Therapeutic Programme, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence, including but not limited to our Website, email communications, Facebook groups, live webinars, conference calls, or any related communication methods at any time, without notice and at our sole discretion.

These Terms & Conditions, including all copyright, trademark, and intellectual property rights, disclaimers, limitations of liability, release of claims, and this REFUND/CANCELLATION OF SERVICES OR PRODUCTS POLICY, shall continue to apply after termination by you or us.

DIGITAL PRODUCT CANCELLATION / REFUND POLICIES

Due to the immediate delivery and nature of digital products, including downloads, online courses, and programmes, refunds are not provided. By purchasing digital products or enrolling in online training, you acknowledge and accept this policy. For more details on refunds related to other services, please see our REFUND/CANCELLATION OF SERVICES OR PRODUCTS POLICY.

INTELLECTUAL PROPERTY RIGHTS

All content provided within our Individual Therapeutic Services, Programme, Courses, Products, Materials, Website, other Internet Content, and Social-Media Presence or Engagement are our intellectual property and are protected by copyright, trademark, and applicable intellectual property laws. The content in the aforementioned is solely owned by or licensed to us, unless otherwise indicated or referenced. This content includes, but is not limited to, text, concepts, design, layout, appearance, graphics, audiovisual materials, and any other material or aspects of materials provided by us to you.

Upon purchasing, accessing, or engaging with any Materials through our Individual Therapeutic Services, Practitioner Training Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence, you become our Licensee. For the avoidance of doubt, all content obtained through us remains our property, and you are granted a revocable, non-transferable license for your personal, non-commercial use only. This license is limited solely to you and does not permit you to share, reproduce, distribute, resell, or otherwise exploit our Intellectual Property without our prior written permission.

When making a purchase or engaging with our Intellectual Property in any way, you acknowledge and agree that you are granted a limited license to use our Individual Therapeutic Services, Programme, Courses, Products, Materials, Website, other Internet Content, and Social-Media Presence only in the form provided by us and strictly subject to the conditions specified in these Terms & Conditions.

As a Licensee, you understand and acknowledge that our Individual Therapeutic Services, Programme, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence have been designed, developed, and obtained through significant investment of time, effort, and resources. You therefore agree to comply fully with these Terms & Conditions and to use the materials responsibly and ethically, respecting our intellectual property rights.

YOU MAY USE OUR INTELLECTUAL PROPERTY AS FOLLOWS:

You MAY download and/or print Materials exclusively for your own personal use.

Unless given explicit permission, you are NOT permitted to share, sell, reprint, or republish any of our Materials, including handouts, recordings, or training content, whether for resale, mass reproduction for your own business, or use amongst friends, family, colleagues, or clients. Individuals desiring access to Individual Therapeutic Services, Practitioner Training Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence must engage with us separately and/or purchase their own license separately. The exception is sharing publicly available information disseminated by us on social media; please see SOCIAL MEDIA for more about this, and understand that SOCIAL MEDIA Terms & Conditions apply to all aspects of our Intellectual Property Terms & Conditions.

When you enrol in, purchase, or engage with any of our Individual Therapeutic Services, Practitioner Training Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence, you agree that you are strictly prohibited from copying, sharing, stealing, or passing off as your own work any and all parts of the Materials or ideas. You will not use, copy, or adapt any of our Individual Therapeutic Services, Practitioner Training Programs, Courses, Products, Materials, Website, other Internet Content, or Social media Presence in any way that suggests they are yours or created by you.

You will not engage in improper and/or unauthorised use of our Intellectual Property. Improper and unauthorised use includes but is not limited to modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium.

You will not duplicate, share, trade, sell, or distribute our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence to any other person, whether for personal use, business/commercial use, or in any way that generates income or reputation, regardless of whether you were aware of the intended use at the time of sharing. You are granted a limited license solely for your personal, non-commercial use of these materials.

You will not violate our intellectual property rights, including copyright and trademark rights as protected by common law. Any trademarks, taglines, and logos displayed on Materials are our trademarks. Any trademarks reproduced on this Website not owned or licensed to us are acknowledged accordingly and may not be used without express written consent.

For trademarks, taglines, and logos for which you are granted permission to use, you must include the trademark at all times. You understand and agree that prohibited, improper, and/or unauthorised use of our Individual Therapeutic Services, Programmes, Courses, Products, Materials, or Information is considered theft. We retain the right to prosecute such infringements to the fullest extent of the law. Such conduct may give rise to civil claims and/or criminal offenses.

All rights not expressly granted in these Terms & Conditions or by express written license are reserved by us.

REQUEST FOR PERMISSION TO USE CONTENT

Any request for written permission to use our Content, including any intellectual property or materials belonging to us related to Individual Therapeutic Services, Practitioner Training Programs, Courses, Products, Materials, Website, or Social media Presence, must be made before you wish to use the Content. Requests can be submitted by completing the “Contact Us” form on this Website or by emailing klara@ibelieveso.co.uk

We clearly state that you may not use any Content in any manner contrary to these Terms & Conditions unless we have given you specific written permission to do so. If permission is granted, you agree to use only the specific Content we allow and solely in the ways for which written permission was provided.

If you use any Content beyond the scope of the permission granted, you agree that this will be treated as unauthorized copying, duplication, or theft. You consent to immediately cease using such Content and to comply with any actions we request—within the methods and timeframes we prescribe—to protect our intellectual property and ownership rights in our Website and its Content.

SOCIAL MEDIA AND THE INTERNET

When you voluntarily submit or post any comment, testimonial, photo, image, video, or other submission to or for us via public social media forums or the Internet (including but not limited to Facebook, Instagram, Twitter, LinkedIn, and Google), you do so with full awareness of the public nature of these platforms and the inherent limitations around privacy and confidentiality. Specifically, you acknowledge the limitations of our responsibility in this regard; please also see PERSONAL RESPONSIBILITY AND ASSUMPTION OF RISK. You understand that by engaging with us via social media or the Internet, you assume full responsibility and agree not to hold us liable for any outcomes or consequences—positive or negative, intended or unintended—arising from this engagement.

By voluntarily submitting or posting content in these public forums, you grant us consent to incorporate your submission into our current or future Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence or Engagement. This consent includes granting us proprietary and intellectual property rights under applicable jurisdiction without further permission or compensation. However, you retain the right to request removal or retraction of your content at any time and for any reason. Upon such a request, we aim to taking action within 72 hours and will keep you informed should any delay or difficulty arise.

The above does not apply to private Facebook Groups we host or moderate. Within such groups, we will make all reasonable efforts to maintain the privacy of posts, comments, photos, videos, and other content shared, given the nature of social media. We commit to not sharing group content externally and expressly request group members uphold the same respect for privacy and confidentiality. Nevertheless, we disclaim responsibility for unauthorized sharing by third parties or group members. We do, however, reserve the right to remove any member who breaches privacy or group rules. You agree to these limits of responsibility.

Your participation in any Facebook group we manage is voluntary. You accept responsibility for your conduct and any consequences arising from your participation—positive or negative, intended or unintended. While we strive to foster a respectful and private environment, Facebook is a public platform, and we cannot guarantee absolute privacy or security. It is your responsibility to report problematic or offensive content or behaviour to us. We will endeavour to address concerns promptly, but we cannot accept liability for harm or offence caused. You acknowledge that written communication on social media may lead to misunderstandings and agree to approach such situations with openness, kindness, and generosity. If conflicts arise that cannot be resolved satisfactorily, you understand you may leave or disengage from the group as you wish.

Regarding our intellectual property publicly shared on social media (including but not limited to Facebook, Instagram, Twitter, LinkedIn, and Google), you may share or disseminate such content in good faith to positively engage others. However, you must not claim this content as your own work or use it for personal financial gain unless explicitly authorised through an affiliate relationship with us. When sharing, you are expected to acknowledge The Calm and Happy Gut as the rightful owner and not obscure or misrepresent ownership.

CONFIDENTIALITY

Therapeutic Confidentiality means that your therapist has a responsibility to safeguard information obtained during therapy. All identifying information about your assessment and treatment is kept confidential, except as mandated by law. In certain situations, mental health professionals are required by law to reveal information obtained during therapy to other persons or agencies.

Please note confidentiality does not apply to: (1) cases of suspected abuse/neglect of children or the elderly, (2) cases deemed an imminent potential harm to self or others, (3) cases involving criminal proceedings, (4) cases involving legal proceedings affecting the parent-child relationship, and/or (5) cases involving a minor child. In such cases, the mental health professional may advise a parent, managing conservator or guardian of a minor, with or without minor’s consent, of the treatment needed by or given to the minor.

For Group Programmes, confidentiality extends to the protection of any personal or sensitive information shared during the training process, respecting privacy and discretion among participants and trainers, unless disclosure is mandated by law or agreed upon for specific training purposes.

THIRD PARTIES

In providing Confidential Information, you understand and agree that certain circumstances may require disclosure of Confidential Information to a third party, including but not limited to: (1) if we are required to do so by law, (2) in the good-faith belief that such action is necessary to conform to the law, (3) to comply with any legal process served on either us or our partners, sponsors, investors, or affiliates, (4) to protect and defend our rights or property or those of our users or purchasers, and/or (5) to act as immediately necessary in order to protect the personal safety of you, our users, purchasers, or the public.

In any of the above instances, we agree to inform you prior to the release of Confidential Information, and mediate or negotiate with you to the extent that we are reasonably able, to protect your privacy, anonymity, and dignity. We will not sell, distribute, or lease your Confidential Information to third parties unless in one of the aforementioned circumstances.

You understand and agree that whenever you make your Confidential Information or Other Information available for viewing by others through our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, and/or Social media Presence or Engagement, the Confidential Information or Other Information that you share also can be seen, heard, collected, and used by others, and therefore, we cannot be responsible for any unauthorised use by others of such Confidential Information or Other Information that you voluntarily share online or in any other manner.

We do not control third-party platforms, merchants, or service providers linked from or integrated with our offerings. We are not responsible for their terms, privacy policies, or performance. You agree to review and comply with their policies independently.

WAIVERS

If you are receiving Individual Therapeutic Services, you agree that you have received a medical diagnosis of Irritable Bowel Syndrome or other DGBI (Disorder of Gut Brain Interaction) by GMC regulated Doctor/Gastroenterologist. I Believe So Hypnotherapy does not diagnose or prescribe for any condition, and counselling, psychotherapy, clinical hypnotherapy, or other therapeutic services are not a replacement for medical treatment, psychiatric care, or emergency services. Results vary and no guarantees on outcomes can be made.

If you have any concerns or questions about your health, you should always consult with a General Practitioner or GMC-Doctor. You should not discontinue any prescription medications without first consulting with your doctor.

DISCLAIMER

Our Individual Therapeutic Services, Practitioner Training Programs, Courses, Products, Materials, Website, other Internet Content, and/or Social media presence or Engagement are provided for informational and educational purposes only. To the fullest extent permitted by law, we expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by you or others in connection with these services, products, including without limitation any liability for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, emotional or spiritual injury or harm, loss of income or revenue, loss of business or profits, loss of data, loss of goodwill, wasted time, or any other loss or damage of any kind, however caused and whether foreseeable or not. You specifically acknowledge and agree that we are not liable for any defamatory, offensive, or illegal conduct of any other Website participant or user, including you.

Medical Disclaimer:

Our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, and/or Social media presence or Engagement are not to be perceived as or relied upon in any way as medical advice or mental health advice. The information provided through our Website or Content is not intended to substitute professional medical advice, diagnosis, or treatment from your own physician, clinical nurse specialist (CNS), physician assistant, therapist, counsellor, mental health practitioner, licensed dietitian or nutritionist or any other licensed or registered healthcare professional. Do not disregard professional medical advice or delay seeking such advice because of information you have read on this Website, its Content, or received from us. Do not stop taking any prescribed medications without speaking to your healthcare provider. If you have or suspect that you have a medical or mental health issue, contact your own healthcare provider promptly. We are not nutrition therapy services or attempting to diagnose, treat, prevent, or cure any physical ailment, mental or emotional issue, disease, or condition. We are not giving medical, psychological, or religious advice whatsoever.

While hypnosis has many beneficial effects, hypnosis is not a substitute for appropriate medical attention. Hypnosis recordings, including those in I Believe So Hypnotherapy programmes and group containers, are not recommended for people suffering from mental disorders or illness. When listening to hypnosis recordings, choose an environment that is quiet and safe. Never listen to hypnosis recordings while driving a car or operating machinery. Use this material at your own risk. HYPNOSIS RESULTS MAY VARY AND ARE NOT GUARANTEED.

Legal and Financial Disclaimer:

Our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence or Engagement are not business, financial, or legal advice. Always consult with your own qualified professionals regarding financial, legal, or tax matters. We are not responsible for your financial decisions or business outcomes.

Earnings & Results Disclaimer:

We make no guarantees regarding any health, emotional, spiritual, financial, or business outcomes from your use of our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, or Social media presence. Results vary by individual, and we disclaim responsibility for any choices, actions, or results—positive or negative—arising from your use, misuse, or non-use of our materials. You accept full responsibility for your own outcomes.

Technology Disclaimer:

We strive to ensure uninterrupted and error-free access to our Individual Therapeutic Services, Courses, Products, Materials, Website, App, other Internet Content, and Social media presence or Engagement. This includes content and communications via our Website, App, Facebook groups, emails, videos, audio recordings, webinars, downloadable files, eBooks, and other materials.

However, we cannot guarantee continuous availability. Access may be temporarily suspended or restricted for maintenance, updates, technical issues, or other reasons beyond our control. While we aim to minimize disruptions, we are not liable for any damages, losses, or refunds caused by unavailability, slow performance, or incomplete access due to server overload, network failures, or other technical issues, to the fullest extent permitted by law.

Errors and Omissions:

We make no warranties or guarantees regarding the accuracy, timeliness, completeness, performance, or suitability of information provided through our Individual Therapeutic Services, Courses, Products, Materials, Website, App, other Internet Content, and Social-Media Presence or Engagement. While we strive to present accurate and current information, scientific knowledge and best practices evolve constantly. You acknowledge that some information may be incomplete or contain errors, and we are not liable for any inaccuracies or omissions to the fullest extent permitted by law.

Links to Other Websites:

Our Website, App, social media, or emails may contain links to third-party websites that take you outside our services, including Individual Therapeutic Services, Practitioner Training Programmes, Courses, Products, Materials, and other content. These links are provided for your convenience only and do not imply endorsement, sponsorship, or approval by us of those websites or their owners. We do not control or guarantee the accuracy, reliability, or content of external sites and are not responsible for any loss or damage resulting from your use of them. You are responsible for reviewing the terms, conditions, and privacy policies of any linked sites.

Limitations on Linking and Framing:

You may create a hypertext link to our Website, App, or Content—including Individual Therapeutic Services, Practitioner Training Programs, Courses, Products, and Materials—provided that the link does not imply sponsorship, endorsement, or ownership by us of your website or content. You may not frame, inline link, or embed our Content without our prior written permission.

INDEMNIFICATION, LIMITATION OF LIABILITY AND RELEASE OF CLAIMS

Indemnification. You agree to defend, indemnify, and hold harmless to I Believe So Hypnotherapy, including its affiliates, agents, contractors, officers, directors, shareholders, employees, joint venture partners, successors, transferees, assignees, licensees, and related parties, from and against any and all claims, damages, liabilities, costs, expenses, including legal fees, arising out of or related to your use of or engagement with our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, Social-Media Presence, or any breach of these Terms & Conditions or related agreements.

Limitation of Liability. By engaging with, purchasing, or using any of our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, or Social media presence, you acknowledge that no warranties or guarantees are provided (see GUARANTEES AND WARRANTIES). Your use or purchase is voluntary, and if you are dissatisfied, you have the right to discontinue use and seek alternative professional services or opinions. We disclaim all liability—medical, financial, social, economic, or otherwise—for any accidents, injuries, harm, loss, damage, delays, death, lost profits, interruptions, or misapplication of information arising from any acts or defaults by us or any associated persons or entities.

Release of Claims. To the fullest extent permitted by law, you release I Believe So Hypnotherapy and all affiliated persons or entities from any and all claims, liabilities, damages (direct, indirect, incidental, special, consequential, or equitable), including but not limited to lost profits, personal or business interruptions, injuries, or other losses arising from your use of or reliance upon our services, content, or affiliated persons or entities.

YOUR CONDUCT

You agree not to use our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence or Engagement in any way that disrupts, damages, impairs, or interferes with the availability or operation of these services or access to them. You acknowledge that you are solely responsible for all electronic communications and content sent from your devices to our Website and services.

You must use our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, and Social media presence or Engagement solely for lawful purposes. You agree not to use them to: (1) Engage in fraudulent activities, criminal offenses, or any unlawful conduct, (2) Send, distribute, or reuse material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene, menacing, threatening, objectionable, invasive of privacy, breaches confidentiality, infringes intellectual property rights, or otherwise causes harm to others, (3) Introduce viruses, malware, harmful computer code, commercial solicitations, chain letters, mass mailings, or spam, (4) Cause annoyance, inconvenience, or unnecessary anxiety to others, (5) Impersonate any person or mislead others about the origin of your communications, (6) Reproduce, duplicate, copy, sell, or distribute any part of our Website, Content, or services in violation of these Terms & Conditions or any agreement with us.

COMMUNICATION GUIDELINES

If you have any questions or concerns about our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, or Social media presence or Engagement, please email us at klara@ibelieveso.co.uk We will do our best to respond promptly and assist you.

DISPUTE RESOLUTION

These Terms & Conditions require you, the user, to engage in reasonable efforts to resolve disputes on an individual basis through informal communication rather than formal arbitration, mediation, or court proceedings. By enrolling in, engaging with, purchasing, and/or using any of our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, and/or Social media presence or Engagement, you voluntarily agree to these terms.

We hope that any disagreements can be resolved amicably through verbal or email correspondence. If resolution cannot be reached within a reasonable time, you agree that binding arbitration before a single arbitrator will be the exclusive method for legal dispute resolution. Before initiating arbitration, you must email klara@ibelieveso.co.uk detailing your concerns. The sole remedy available through arbitration is a full refund of payments made for the disputed Individual Therapeutic Service, Course, Product, or Material. No other damages or financial awards will be granted. The arbitrator’s decision is final, binding, and may be entered as a judgment in any court of appropriate jurisdiction.

By purchasing our services, you agree that any arbitration must commence within one (1) year from the date of your initial email to us as described above; otherwise, you waive the right to arbitration or any other legal action.

In case of dispute, you agree not to engage in conduct or communications, including on social media, that disparages us, our Company, or any of our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence or Engagement—except as required by law or legal process. If any term in these Terms & Conditions is found to be invalid or unenforceable, it will not affect the enforceability of the remaining terms.

HOW WE USE COOKIES

We may use the standard "cookies" feature of major web browsers. We do not store any Confidential Information in cookies, nor do we employ any data-capture mechanisms on our Website or within our Individual Therapeutic Services, Courses, Products, Materials, or other Internet Content beyond cookies. You may disable cookies through your browser settings; however, doing so may reduce functionality and diminish your experience on our Website or within our services. We have no control over or access to information collected by third parties through websites or materials linked to our Individual Therapeutic Services, Practitioner Training Programs, App, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence or Engagement.

SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be deemed to be modified or severed to the minimum extent necessary to make it valid and enforceable. If such modification or severance is not possible, that provision shall be deemed severed from these Terms & Conditions. In either case, the remainder of these Terms & Conditions shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included.

GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts located in England and Wales to resolve any disputes arising from these Terms & Conditions or your use of our Individual Therapeutic Services, Courses, Products, Materials, Website, other Internet Content, or Social media presence or Engagement.

If you have any questions regarding these Terms & Conditions, please contact us at klara@ibelieveso.co.uk