Privacy Policy

Who I am and how I process your personal data

I Believe...So Hypnotherapy is the specialist hypnotherapy service website of Klara Wilson. This policy explains how I handle personal data in connection with this website, free discovery or suitability calls, and any adult client services you choose to book.

Depending on how you use the site, this may include your name, contact details, timezone, basic booking information, short enquiry notes, and any limited health-related information you choose to share where it is relevant to suitability or to the service I provide. If you become a client, I may also keep brief clinical and administrative notes relating to your sessions.

How I use your personal data

I use personal data only where it is reasonably necessary to run the website and practice safely, respond to enquiries, manage discovery or suitability calls, arrange and deliver online sessions, maintain records, and meet legal, insurance, professional, or complaint-handling obligations.

• To respond to a website enquiry or booking request.
• To arrange, confirm, move, or cancel a free discovery or suitability call.
• To deliver online hypnotherapy services and related client administration.
• To keep appropriate records, protect the security of the website and practice, and handle complaints or disputes.
• To understand basic website performance through essential cookies and, where enabled, limited privacy-aware analytics.

My Lawful Basis for processing your personal data

Depending on the context, I may process your data because you have asked me to take steps before entering into a service agreement, because processing is necessary to provide agreed services, because you have given consent, or because I have legitimate interests in running and protecting the website and practice.

If special category data is involved, such as health-related information you choose to share, I will only process it where there is an appropriate lawful condition, such as your explicit consent or where processing is otherwise permitted by law.

Storage, confidentiality, and sharing

I take reasonable steps to store personal data securely and to limit access to what is necessary. Data may be held in secure website, booking, communication, payment, video-call, storage, or supervision systems used to support the service.

I do not sell your personal data. I only share it where that is necessary to operate the service, where you have asked me to do so, where I am professionally required to do so, or where disclosure is required by law or necessary to reduce a serious safety risk.

Where I discuss work in professional supervision, I do so on an anonymised basis wherever possible.

Website data, cookies, and analytics

This website may collect basic technical information such as IP address, browser or device information, and standard cookie data needed for security, performance, and page delivery.

If analytics are enabled, they should be limited, privacy-aware, and used to understand how the site is performing rather than to collect unnecessary health detail. Where consent is required for non-essential cookies or analytics, those tools should only run after consent has been given.

Your rights

In accordance with UK GDPR, you may have rights including the right to access, correct, restrict, object to, or erase personal data in some circumstances, and the right to withdraw consent where consent has been relied on.

• Right of access: You may request a copy of the personal data I hold about you.
• Right to rectification: You may ask for inaccurate or incomplete personal data to be corrected.
• Right to erasure: You may ask for personal data to be deleted where I no longer need to keep it, subject to any legal, insurance, or professional record-keeping obligations.
• Right to withdraw consent: You may withdraw consent at any time where consent is the basis relied on.
• Right to restrict processing or object: You may ask me to pause or stop certain processing where the law allows.
• Right to lodge a complaint: You have the right to raise a concern with the Information Commissioners Office (ICO) if you believe your data has been handled improperly (ICO helpline on 0303 123 1113).